How much is postage?
We offer Free shipping on all UK orders over £25.
For all orders under £25 postage is £3.50 per order.
How long does shipping usually take?
Your items will usually be dispatched within working 3 days. All items are dispatched using Royal Mail first class post, so it should be with you within 4-5 days of making your purchase. If you'd like your order quicker than this, please add a note to your order at the checkout, and we will try our best to rush it through for you!
If your order hasn't turned up, then please contact us - firstname.lastname@example.org. We will work together to resolve the issue, whether that means resending the order or issuing you a refund.
Can you gift wrap my parcel?
Yes! In the 'Notes' section at the checkout, please add that you would like free gift wrapping, along with what you'd like written on your gift tag. All our items are wrapped in tissue paper, and then wrapped with string. Our gift tags are hand printed on Kraft card, and we can write anything you wish!
What about returns?
If you are unhappy with your order, I will do my best to make it right with you. If you post back undamaged and unused items within 14 days, I will issue you a full refund. Please use the original packaging, unless it has been damaged in transit.
What do I do if I receive a damaged parcel, or faulty goods?
Everything we make is to a very high standard and we will not send anything out that we are not happy with, but in the unlikely event that you receive a faulty product, or that the package has been damaged on its way to you, please contact us at email@example.com within 48 hours of receiving your parcel.
What forms of payment do you accept?
You can use Visa, Mastercard and American Express. You can also use your PayPal account if you have one. Please be ensured your confidential information is encrypted and protected by Level 1 compliance of The Payment Card Industry Data Security Standard.
Do you accept Wholesale orders?
Yes! Please contact us through our contact form or send us an email to firstname.lastname@example.org and we will send you over a wholesale price list and our terms.